We’re here to help. Whether you’re facing an issue with your curtains or blinds, need help with a motorised system, or just have a follow-up question after installation – our support team is ready to assist.
How to Reach Us
For all support-related enquiries:
Email: support@cavacurtains.com
WhatsApp: +65 8876 8104 (Weekdays, 9am–6pm)
If your enquiry is urgent (e.g. installation day), please call us directly.
Warranty & Repairs
If you believe your product is faulty and still under warranty:
- Send us an email or WhatsApp with your order number, a description of the issue, and photos or videos where possible.
- Our team will assess and respond within 1–2 working days.
For full details, visit our Warranty Terms and Conditions.
On-Site Support
For issues that require a technician visit:
- Support for installation faults (within 6-month workmanship warranty) is free of charge.
- For out-of-warranty or unrelated issues, an on-site fee of $90 per trip may apply.
- If no installation fault is found onsite, the same on-site fee will be chargeable to the customer.
Helpful Resources
For smart system setup or automation issues (e.g. app not working, voice control problems), please contact us for guidance.